Terms of service

These terms form a contract between you (the "client") and Trepte Ventures UG (haftungsbeschränkt), a company registered in Germany at the Amtsgericht Lübeck under HRB 19648 HL, trading as FollowerX ("we", "us"), with its registered office at Rügenwalder Straße 24, 22143 Hamburg, Germany, represented by its managing director Robin Trepte.

By purchasing tokens or using any part of followerx.ae you accept these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

We provide managed organic social media marketing services: strategy and audit, content production, community engagement, creator collaboration management, discovery optimisation, and analytics and reporting. Each service, its unit of delivery and its token price is described on our services page, which forms part of this agreement.

We are a marketing services provider. We do not sell, supply or procure followers, likes, views, subscribers or any other platform metric, and we do not provide access to automated engagement tools. Any request for such services is outside the scope of this agreement and will be declined.

A token is a prepaid unit of account redeemable against our published service rates. Tokens have no cash value except as expressly provided in our refund policy, are not a security or financial instrument, cannot be exchanged between customers, and cannot be used to purchase anything other than our own services.

Tokens are credited to your account on successful payment and do not expire. No inactivity, dormancy or maintenance fee is applied. Tokens purchased before a rate card change remain redeemable at the rates in force at the time of purchase for twelve months after any change.

Token costs for a deliverable are confirmed to you before work begins and deducted when the deliverable is delivered or accepted.

All prices are quoted in euro (EUR) and are gross prices including German value added tax at the statutory rate (currently 19%) pursuant to § 1 PAngV. No tax is added at checkout: the amount displayed is the amount charged. The net amount and the VAT contained in it are itemised on every invoice. Business customers established in another EU member state who supply a valid VAT identification number are invoiced at the corresponding net amount under the reverse-charge procedure (§ 13b UStG).

Payments are processed by Stripe Payments Europe Ltd. We do not receive or store full payment card details. Every purchase is a single, one-off charge: no subscription is created and no amount renews automatically. Accepted methods are Visa, Mastercard, American Express, Klarna, Apple Pay, Google Pay and SEPA.

We do not accept payment later by invoice or bank transfer. Checkout is completed through Stripe at the time of purchase. A tax invoice is emailed after every successful payment.

Tokens are credited immediately on payment. You receive dashboard access at the same time and can request work against the published catalogue yourself. An account manager is available in the workspace after you have access. We do not contact you outbound to start work.

Published turnaround times for each deliverable are listed on the services page and confirmed when you place a request. Turnaround runs from the point we have all materials, approvals and access needed. If we miss a confirmed turnaround for reasons within our control, the tokens for that deliverable are returned to your balance.

Each production deliverable includes two rounds of revision at no additional token cost.

You are responsible for the accuracy of information and materials you give us, for holding the rights to any brand assets, products, footage, music or trademarks you supply, and for ensuring your own use of our deliverables complies with applicable law and platform terms.

You must grant access to your social accounts through the platforms’ own business or collaborator tools where available. You may revoke access at any time. You remain the account owner at all times.

You agree not to ask us to perform any activity listed as prohibited in our acceptable use policy.

On payment of the tokens for a deliverable, all rights in that deliverable transfer to you, including source files, with a perpetual, worldwide, royalty-free licence to use, adapt and sublicense it.

We retain ownership of our own methodologies, templates, internal tooling and anonymised aggregate performance data. We may reference our work for you in a portfolio or case study only with your prior written permission.

Third-party materials such as licensed music or stock footage are supplied under their own licence terms, which we will identify to you before use.

We commit to performing the services with reasonable skill and care, to the published turnaround, and to reporting results honestly. We do not and cannot guarantee any specific outcome, including follower counts, engagement rates, impressions, reach, rankings, leads or revenue.

Social media performance depends on factors outside our control, including platform algorithms and policy changes, market conditions, competitor activity, your product, and your own publishing decisions. We do not publish client results on this site and we do not predict your results.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited.

Subject to that, our total aggregate liability arising out of or in connection with this agreement is limited to the total amount you paid us in the twelve months preceding the event giving rise to the claim.

We are not liable for indirect or consequential loss, loss of profit, loss of anticipated savings, loss of goodwill, or for any action taken by a social media platform against your account where that action does not result from our breach of this agreement.

Either party may end this agreement at any time by written notice. There is no notice period and no termination fee. On termination, unused tokens are treated under our refund policy.

We may suspend or terminate immediately if you breach the acceptable use policy, if payment is materially overdue, or if continuing would require us to breach a platform’s terms or applicable law. Where we terminate for your breach, we may retain tokens for work already performed.

On termination we revoke our access to your accounts on the closing date and hand over all deliverables and source files.

We may update these terms to reflect changes in law, regulation or our services. We will give at least 30 days’ notice by email of any material change. Continuing to use the services after the notice period constitutes acceptance. If you do not accept, you may terminate and request a refund of unused tokens under the refund policy.

These terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods, and the courts of Hamburg have exclusive jurisdiction, save that consumers may bring proceedings in their country of residence where local law requires.

Before starting proceedings, both parties agree to attempt resolution in good faith by contacting trepteventures@proton.me. Consumers in the EU may also use the European Commission’s online dispute resolution platform.